Refund guarantee

Privacy
cancellation

Detailed information about the rules for cancellation of orders and refunds on the Bau4You platform.

General provisions

Bau4You is committed to ensuring fair conditions for all platform participants and our cancellation policy is tailored to the best interests of both customers and performers.

We provide flexible conditions for cancellation of orders and refunds in accordance with the law.

24h
Free cancellation
100%
Return of funds
7 days
Consideration

Up to 24 hours.

Full refund without commission when canceling an order within 24 hours after placing.

In progress

Return of funds minus the work performed and expenses incurred by the executor.

Completed

Return is possible only in case of significant violations of the contract or marriage.

Terms of refund

For goods

  • New products: Return within 14 days of receipt while maintaining presentation
  • Broken goods: Full refund or replacement of goods at the expense of the seller
  • Non-refundable goods: Materials made to individual order

For services

  • Before work begins: Full refund minus platform commission (3%)
  • In progress: Return for unfulfilled part of the work
  • Upon completion: Return only in case of proven violation of conditions

For tenders and projects

Cancellation of tender

Return of all funds to participants, the commission is not charged

Change of conditions

Participants can withdraw applications with a full refund

Project disputes

Considered by the support service within 7 working days

2. How to issue a refund

1

Application

Contact support.

2

Consideration

Application analysis and verification

3

Decision

Notification within 7 days

4

Refunds

Transfer of funds in 10 days

Need help with the return?

Our support team is ready to help you with your refund and answer all questions about the cancellation policy.

It's important.

All refunds are processed in accordance with the current legislation of the Russian Federation, the terms of return may vary depending on the method of payment and the issuing bank.